Shipping & returns
SHIPPING & DELIVERY
FREE SHIPPING ON SELECT ORDERS
Discount Tobacco offers FREE SHIPPING on all orders over $75 shipped via UPS Ground.
WE SHIP FROM Orlando, florida
Orders over $75 ship free using a mix of UPS Ground. Your order will arrive within 2-7 days, depending on your vicinity to Florida. Place your order by 3:30 PM EST Monday through Friday and we'll ship it the same day (please see above). This offer is only available to the contiguous US. USPS shipments do not qualify for free shipping.
Select our $15.99 flat-rate shipping option, and your order will arrive to your door within 3 business days or less in the contiguous US. Place your order by 3:30 PM EST Monday through Friday and we'll ship it the same day (please see above). Check the UPS map for your location.
We offer over 25% off expedited services, such as UPS Next Day and Second Day Air.
ORDER CHANGE REQUESTS
Discount Tobacco can accommodate order change requests prior to the order being placed into an "In Picking" status. Typically, orders are picked approximately one hour after being placed. Our warehouse team works hard to ensure that all orders placed before 3:30pm ET M-F are packaged and shipped the same day. In order to achieve this, orders can no longer be modified once they have begun the picking process. To find out the current status of any order all you'll need to do is log in to your DTC account and take a look at your current order status.
FREIGHT FORWARDING/HOLDING POLICY
Due to the elevated risk of credit card fraud, customs issues, damaged shipments, and warranty issues, DiscountTobaccoCorner.com does not allow shipping to freight forwarding services. We reserve the right to cancel all orders shipped to freight forwarders/holders without notice. Any order shipped to freight forwarding or holding facility will not be eligible for any support.
CUSTOMER PICK UP
Customer pick up hours are available at our Store Monday - Friday 9am - 10pm. Customers who wish to pick up their orders at DTC will need to select the local pickup shipping option during checkout or contact the customer service department at 407-601-6940 and request a local pickup. Orders can then be picked up 1 business day after order is received.